Course Category: ITIL

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ITIL V4 Foundation

Length: 3 Days Instructional Method: Instructor Led – Classroom and Live Virtual Course Description This course is based on IT best practices and prepares the student for the ITIL 4 Foundation Certification Examination. The fully accredited course uses Axelos accredited materials and an Axelos accredited instructor. This course is for IT staff, IT support staff and IT …

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ITIL Continual Service Improvement

Course Description Based on the Continual Service Improvement publication within the ITIL core library, this course focuses on the Continual Service Improvement process and its key principles, methods and techniques. The program is a 4 day instructor-led course that: Covers strategies, concepts and techniques for planning, implementing and optimizing a metrics-driven Continual Service Improvement program. Provides hands-on …

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ITIL Service Transition

Course Description Service Transition embodies the many skills, tasks, functions, plans and expectations that affect successful migration of new or changed services into the operating environment, such as change quality assurance, risk management, and program and project planning. The management of Service Transition includes careful planning, tracking, and confirmation of expected and actual service deliverables; …

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ITIL Service Operations

Course Description In the ITIL Service Lifecycle: Service Operation training course participants will learn about overall concepts, processes, policies, and best practices associated with the Service Operation discipline of the ITIL Service Lifecycle. They will also learn the purpose, principles, activities, functions, and enabling technology and its implementation. Course Includes 4 days of instructor led …

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ITIL Service Design

Course Description The ITIL Service Lifecycle: Service Design course is designed to differentiate the development side of IT from the operational side of IT. The ITIL Service Design approach creates synergies between these aspects of IT service provision. The course provides guidance in the planning, implementation and optimization of IT service design. It also covers …

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ITIL Service Strategy

Course Description The ITIL Service Lifecycle: Service Strategy phase is the nexus upon which the other stages of the ITIL lifecycle are based. It is during this stage that the high level strategic, investment and business value(s) of each service is considered against other existing and proposed services. This course focuses on the planning, implementing …

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