Course Overview

The ITIL 4 Strategist: Direct, Plan and Improve (DPI) qualification is for IT and digital managers of all levels involved in aligning work to organizational strategy or developing a continually improving team or service. DPI will help anyone involved in planning work, improving products and managing organizational change, and those responsible with interfacing with governance, risk and compliance.

The ITIL 4 Strategist: Direct, Plan and Improve (DPI) course is a three-day (3) course covering the advanced ITIL topics. Benefits include:

• Provides IT professionals and leaders with the ability to use ITIL methods in their overall IT strategy
• Helps professionals to create a ‘learning and improving’ IT organization with a strong and effective strategic direction
• Helps professionals to demonstrate a clear alignment between strategy and operations and how to maximise desired business / digital outcomes.

Students will get a deeper understanding of the key concepts of the Service Value System which is the core of the ITIL 4 framework that enables the co-creation of value.

Topics Covered

The course will help students to understand:

• Understand the key concepts of service management
• Understand the concepts of value, outcomes, costs & risks and their relationships to direction, planning and improvement
• Identify the scope of control
• Know how to cascade objectives and requirements
• Know how to define effective policies, controls and guidelines
• Know how to place decision-making authority at the correct level
• Understand the role of risk and risk management in DPI
• Understand how governance impacts DPI
• Know how to ensure that controls are sufficient, but not excessive
• Know how to use the ITIL continual improvement model to improve the service value system
• Know how to identify assessment objectives, outputs, requirements and criteria
• Know how to build, justify and advocate for a business case
• Know how to use the key principles and methods of Communication & OCM:
• Know how to select and use the appropriate methods and techniques to direct, plan and improve value streams and practices.
• Preparation to sit the ITIL 4 Managing Professional Transition examination
Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a prerequisite. In addition, the candidate must have attended an accredited training course for this module (the recommended duration for this training is 18 hours including the examination).