|ITIL 4 Foundation||This course is based on IT best practices and prepares the student for the ITIL 4 Foundation Certification Examination. The fully accredited course uses Axelos accredited materials and an Axelos accredited instructor. This course is for IT staff, IT support staff and IT leaders w...|
|ITIL Continual Service Improvement||Based on the Continual Service Improvement publication within the ITIL core library, this course focuses on the Continual Service Improvement process and its key principles, methods and techniques. The program is a 4 day instructor-led course that:
Covers strategies, concepts and tec...|
|ITIL Service Design||The ITIL Service Lifecycle: Service Design course is designed to differentiate the development side of IT from the operational side of IT. The ITIL Service Design approach creates synergies between these aspects of IT service provision.
The course provides guidance in the planning, implementat...|
|ITIL Service Operations||In the ITIL Service Lifecycle: Service Operation training course participants will learn about overall concepts, processes, policies, and best practices associated with the Service Operation discipline of the ITIL Service Lifecycle. They will also learn the purpose, principles, activities, functi...|
|ITIL Service Strategy||The ITIL Service Lifecycle: Service Strategy phase is the nexus upon which the other stages of the ITIL lifecycle are based. It is during this stage that the high level strategic, investment and business value(s) of each service is considered against other existing and proposed services. This cou...|
|ITIL Service Transition||Service Transition embodies the many skills, tasks, functions, plans and expectations that affect successful migration of new or changed services into the operating environment, such as change quality assurance, risk management, and program and project planning. The management of Service Transiti...|