Learning Outcomes for this Course:

  • Identify opportunities to develop IT practices using ITIL guidelines
  • Interact with IT teams using ITIL 4 terminology and concepts
  • Explore the service value chain, and IT service management practices
  • Recognize the importance of IT and business integration
  • Preparation to sit the ITIL4 foundation examination

Your login URL for this course is:

https://www.grscoglobal.com

Please use the unique username and key you received in email from us when you registered for this course. If you have lost it or it is not working please email us or call +1 512-346-8110.

The topics that follow will provide you with additional resources for this course as well as troubleshooting information regarding computer requirements, blah blah blah.

The Exam:

Students taking the course will take the ITIL 4 Foundation Certification Examination on the afternoon of the last day of class.  Virtual live students will receive a voucher to schedule their exam at their convenience.  For these students the exam is proctored via a web cam.