ITIL 4 Managing Professional Transition – November


This course provides those IT leaders, practitioners and support staff who already hold the ITIL v3 expert (or have 17 points under the ITIL v3 scheme) with a bridge course to the ITIL 4 Managing Professional designation.

SKU: 67-1-1-1 Category:


The Managing Professional Transition course is a five-day (5) course covering the advanced ITIL topics including:

  • ITIL Foundation
  • ITIL4 Specialist: Create Deliver and Support (CDS)
  • ITIL4 Specialist: Drive Shareholder Value (DSV)
  • ITIL4 Specialist: High Velocity IT (HVIT)
  • ITIL4 Strategist: Direct, Plan and Improve (DPI)
  • Exam preparation

Students will get a deeper understanding of the key concepts of the Service Value System which is the core of the ITIL 4 framework that enables the co-creation of value.

This course prepares candidates for the ITIL 4 Managing Professional Transition examination which leads to the award of ITIL 4 Managing Professional certification.

Topics Covered

The course will help students to understand:

Understand the key concepts of service management
Understand how the ITIL guiding principles can help an organization adopt and adapt service management
Understand the four dimensions of service management
Understand the purpose and components of the ITIL service value system
Understand the activities of the service value chain, and how they interconnect
Understand how to plan and build a service value stream to create, deliver, and support services
Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and Value streams
Know how to create, deliver and support services
Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
Understand the digital product lifecycle in terms of the ITIL ‘operating model’
Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT
Understand how customer journeys are designed
Know how to foster stakeholder relationships
Know how to shape demand and define service offerings
Know how to onboard and offboard customers and users
Know how to act together to ensure continual value co-creation (service consumption / provisioning)
Know how to realise and validate service value
Understand the scope and activities relevant to Direct and plan
Understand the role of GRC and how to integrate the principles and methods into the service value system
Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement
Preparation to sit the ITIL 4 Managing Professional Transition examination

Exam included

The requirements for ITIL 4 Managing Professional Transition course require a candidate to have earned ITIL V3 Expert or earned 17 credits from the ITIL V3 certification scheme.

A candidate can also qualify to sit the ITIL 4 Managing Professional Transition course if they have 15 credits from the ITIL v3 certification scheme and the ITIL 4 Foundation certification.

Dates: November 16-20

Time: 9am – 5pm

Location: Online Live Virtual


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