ITIL Service Operations


In the ITIL Service Lifecycle: Service Operation training course participants will learn about overall concepts, processes, policies, and best practices associated with the Service Operation discipline of the ITIL Service Lifecycle. They will also learn the purpose, principles, activities, functions, and enabling technology and its implementation.

SKU: 65 Category:


  • Service Operation Practice
  • Service Operation Processes
  • Service Operation Principals
  • Common Service Operation Activities
  • Organizing Service Operation: Functions
  • Technology Considerations
  • Implementation Considerations, Challenges, Critical Success Factors and Risks
  • 4 days of instructor led training and exercises
  • Course manual
  • Exam preparation
  • Certification exam

ITIL Foundation

Date: TBD
Location: TBD
Sessions: 4 Session(s)
Class time: 8:30 AM-4:30 PM
Instructional Method: Instructor Led – Classroom


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