ITIL Service Strategy

$2,295.00

The ITIL Service Lifecycle: Service Strategy phase is the nexus upon which the other stages of the ITIL lifecycle are based. It is during this stage that the high level strategic, investment and business value(s) of each service is considered against other existing and proposed services. This course focuses on the planning, implementing and optimizing of Service Strategy concepts and processes.

SKU: 62 Category:

Description

  • Service Strategy principles
  • How to conduct Strategic assessments
  • How to measure Service Strategy performance
  • Service Strategy processes and their interaction with other Lifecycle processes
  • Financial Management
  • Service Portfolio Management
  • Demand Management
  • Technology and implementation requirements in support of Service Strategy
  • How to drive strategy through the Service Lifecycle
  • Critical success factors and risks

Course includes:
4 days of instructor-led training and exercises
Course manual
Exam preparation
Certification exam

ITIL Foundation

Date: TBD
Location: TBD
Sessions: 4 Session(s)
Class time: 8:30 AM-4:30 PM
Instructional Method: Instructor Led – Classroom

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