This course is based on IT best practices and prepares the student for the ITIL 4 Foundation Certification Examination. The fully accredited course uses Axelos accredited materials and an Axelos accredited instructor. This course is for IT staff, IT support staff and IT leaders who build and support the organization’s information systems and services. As an entry level qualification course, the student reaches a practical understanding of the key concepts, common terminology, principles and practices that lead to the stable management of modern IT enabled services. The course follows the 2019 ITIL guidelines for the service value system.